Privacy Policy
Introduction
At MIA-PLATFORM, we are committed to protecting your privacy. This Privacy Policy ("Policy") applies to all services offered by MIA-PLATFORM and its affiliates (collectively "MIA-PLATFORM"). By using the Services, you agree to the collection and use of information in accordance with this Policy.
Definitions
Client: An entity that directly interacts with MIA-PLATFORM to use our services.
Client's End Users: End users who use the Client's platforms and thus indirectly use MIA-PLATFORM services.
Personal Data: Information related to a specific identified or identifiable person.
Non-Personal Data: Information that does not identify a specific person.
Information We Collect
3.1 Personal Data
Website Data: Personally identifiable information collected from users of our website such as name, company name, email address, phone number, and any other identifier.
Client Data: Personal information related to Client accounts and their management, including website navigation information collected through tools such as cookies and web beacons.
Client's End User Data: Personal and non-personal information about the Client's End Users as determined by the relevant Client.
3.2 Non-Personal Data
Website Users: Information that includes communications with you, browsing history, search history, and information about user interaction with the website.
Non-Personal Client Data: Information such as the URL of the website visited before and after using MIA-PLATFORM services, the type of browser used, and general or aggregated location data.
How We Use Your Information
4.1 Use of Personal Data
Provide, operate, and maintain our Services.
Improve, personalize, and expand our Services.
Communicate with you, including customer service and support.
Process transactions and send notifications related to your purchases.
Monitor and analyze the usage of the Services.
Protect our rights, property, and safety, as well as those of our users and the public.
Comply with legal and regulatory obligations.
4.2 Use of Non-Personal Data
Provide products and/or services to Clients.
Improve the functionality of the Services.
Troubleshoot, administer the Services, and analyze trends.
Comply with applicable law and cooperate with law enforcement activities.
Disclosure of Your Information
5.1 Authorized Third-Party Service Providers
MIA-PLATFORM may share information with authorized third-party service providers who work on our behalf to help provide the Services, including analytics, hosting, and technical assistance.
5.2 Merger/Acquisition
In the event of a merger or acquisition, the successor company would acquire the information we maintain, including Personal Data, but such information would remain subject to this Privacy Policy.
5.3 Law Enforcement
We reserve the right to disclose Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a legal process.
5.4 Payment Processors
We use third-party services for payment processing and do not store or collect your payment card data.
Use of GenAI Services
6.1 Client's End User Data
As part of providing MIA-PLATFORM services to Clients, MIA-PLATFORM collects certain Personal Data and other Non-Personal Data about the Client's End Users as determined by the relevant Client. If the Client uses GenAI Services, the Services may send applicable parts of the Client's content, including the Client's End User Data, to other applications or websites, including third-party AI providers authorized by the Client. Consequently, data will be handled according to the terms of the third-party provider, and MIA-PLATFORM is not responsible for the Client's content or the Client's End User Data after it has been provided to an external AI provider, as we do not have control over their environment.
Cookies and Similar Technologies
7.1 Cookies
We use cookies to enhance your experience on our Services, analyze trends, and manage the website. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.
7.2 Other Tracking Devices
We use pixel tags and web beacons to measure and improve our understanding of traffic and visitor behavior on the MIA-PLATFORM website.
Security of Your Information
8.1 Security Measures
We implement technical and organizational security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
8.2 Access to Information
Access to data provided by the Client is protected with access controls and authentication. We encrypt certain sensitive information using technologies such as Secure Socket Layer (SSL) or Transport Layer Security (TLS).
Data Retention
9.1 Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
User Rights
10.1 Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information: the right to access, correct, modify, delete, restrict processing, and object to the processing of your personal information.
International Data Transfers
11.1 Transfers
Your information may be transferred and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
Changes to This Privacy Policy
12.1 Updates
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this site.
Contact
13.1 Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: legal@mia-platform.cl
Postal Address: Badajoz Nro. 100, Of. 1014, Las Condes.